JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser.
Orders must be inspected by customers within (2) business days from delivery date. Delivery date is determined by the date associated with the shipment tracking number. Be sure that you have received the complete list of items you have ordered. If an item has been backordered, it will be noted on the packing list and the item will be shipped as soon as it is available. If you received items you did not order, we will send you a prepaid return shipping label for you to return the incorrectly shipped merchandise. We will ship a new order for the correct merchandise within one business day.
Orders must be inspected by customers within (2) business days from delivery date. Delivery date is determined by the date associated with the shipment tracking number. If an order has arrived damaged you should notify the supplier, AM Conservation, within (2) business days of delivery date. AM Conservation will ship replacements at no cost. Some items, such as smart thermostats, will need to be returned to AM Conservation prior to a replacement being sent. AM Conservation will notify you if any of the damaged items need to be returned and will send you a prepaid return shipping label to do so.
If a smart thermostat is deemed truly defective by the manufacturer, NOT incompatible, contact the device manufacturer to discuss replacement. Returns of these items is subject to the applicable manufacturer’s warranty and return polices.
Any other defective items are subject to the applicable manufacturer warranty and the Returns Process noted below. Please contact us to determine if a replacement is required. If so, one will be shipped at no cost.
Note that we only ship to the premise address of your utility account. A confirmation email will be sent with the shipment tracking number after your order has shipped. Please expect 1-4 weeks from order placement for delivery. For any questions regarding returns or shipping please contact us.
